Frequently Asked Questions

We require 24 hours notice to cancel or reschedule an appointment. A 50% fee will be charged to the credit card/gift card on file for appointments changed without the minimum notice.

Gift cards must be presented at time of service. Gift cards can be purchased for any denomination. Gift cards expire 5 years from the purchase date and have no cash value. All gift card sales are final. Gift cards are non-refundable and cannot be used towards the purchase of another gift card.

We do accept SpaFinder Gift Cards. We request that you present your gift card/voucher upon arrival. SpaFinder Gift Cards can be used for any service or product we offer. Please note, they cannot be used towards gratuity for service providers. You can check the balance of your SpaFinder Gift Card here.

We do NOT accept Spa Week gift cards.

We offer a variety of on-location services. We can accommodate large groups or small parties. Our Massage Therapists, Makeup Artists, and Hair Stylists are available to travel to you to help make your event perfect.

The fee for on-location services varies. Please call and speak to our Spa Director for specific pricing.

We offer hair services for children of all ages. We also offer select spa services for children when accompanied by an adult. If you are receiving a service, we kindly ask that you make childcare arrangements to ensure all our guests have a relaxing experience.

We perform traditional manicures & pedicures. For a full list of our service offerings please see our Spa Menu tab.

We are unable to apply/remove artificial nails (acrylic, SNS, PolyGel, etc.).

Our stylists are categorized based on their level of experience, demand on time, education, and skill level. Levels are in the salon pricing.

We offer a 3 hour developing solution as well as an 8 hour developing solution. One of our talented staff members will perform the service.

Things to Know Before/After You “Tan”:

• Shower, exfoliate, and shave prior to your service.
• Don’t apply any lotions or oils to your body.
• You’ll undress to your level of comfort during your service.
• Wear dark, loose-fitting clothes to your appointment.
• Plan on staying dry until your tan has fully developed.